Man And A Van Merton Terms and Conditions

These Man And A Van Merton Terms and Conditions set out the basis on which our services are supplied. By making a booking, the customer agrees to these terms in full. They are intended to create a clear understanding between the customer and the service provider so that the booking process, payment obligations, cancellation rules, liability limits and waste handling requirements are all understood in advance. For the purpose of this document, references to we, us and our mean the service provider, and references to you or the customer mean the person requesting the service.

The service may include domestic or commercial moves, delivery support, light removals, item transport, loading, unloading and similar man with a van tasks. The exact scope of work will depend on the booking details confirmed before the job begins. Any service requested after the booking has been accepted may be subject to further charges, timing changes or operational limits. We reserve the right to decline any work that is unsafe, unlawful, unsuitable for the vehicle capacity or outside the agreed scope.

These terms should be read alongside any written quotation, booking confirmation or service summary issued for the job. If there is any inconsistency between those documents and these terms, the more specific written agreement shall apply to the extent permitted by law. Headings are provided for convenience only and do not affect interpretation.

1. Booking Process

All bookings are subject to availability and are only confirmed once we have accepted the request. A booking request may be made by phone, email, online form or other agreed method. A booking is not guaranteed until we have confirmed the date, estimated duration, collection and delivery details, access information, item description, and any special requirements such as carrying assistance, parking constraints or waiting time. The customer must ensure that all information supplied is accurate and complete.

We may base a quotation on the information provided at the time of enquiry. If the actual job differs from the details given, we may adjust the price, timing or equipment required. For example, extra floors, narrow access, heavy items, additional stops, dismantling, packing, stair carrying or delays can affect the service. A Man And A Van service in Merton is commonly arranged on a fixed or estimated basis, but the final charge will reflect the actual circumstances of the job where applicable.

We will usually confirm the booking in writing or by message. The customer is responsible for checking the confirmation carefully and notifying us promptly of any errors. If the customer asks for changes to the date, time, route, load size or service type, we may treat this as a new booking or charge an amendment fee. We also reserve the right to refuse or cancel a booking where there is a material mismatch between the quoted service and the work required.

2. Service Conditions

The customer must ensure that goods are ready for collection at the agreed time and that access is available at both collection and delivery points. Delays caused by the customer, building management, third-party restrictions, or lack of parking may result in waiting charges or rescheduling. Where relevant, the customer should arrange parking permissions, lift access, concierge access or loading bay arrangements in advance.

Unless otherwise agreed, our team will carry only the items listed or reasonably expected from the booking description. We may refuse to handle items that are hazardous, overweight, unstable, unlawfully held, or likely to cause damage to property or injury to persons. We are not obliged to disconnect appliances, remove fixtures, pack fragile items or dismantle specialist furniture unless that has been agreed in advance.

The customer must pack items properly and secure loose contents before transit unless packing has been included in the service. We do not accept responsibility for inadequate packaging, unsuitable containers or pre-existing weakness in the items transported. Any fragile, antique or high-value items should be pointed out before the job starts so that suitable precautions may be considered. However, our acceptance of such items does not mean that we accept additional risk beyond what is reasonable and lawful.

3. Payments and Charges

Unless otherwise stated in the quotation, payment is due on completion of the service on the same day. We may require a deposit, card pre-authorisation or advance payment to secure the booking, particularly for larger jobs, peak periods or multi-day work. Any deposit is typically non-refundable except where we cancel the service or otherwise agree in writing. Accepted payment methods will be advised during the booking process.

All prices are based on the service details provided at the time of quotation. Extra charges may apply for waiting time, congestion, parking fees, tolls, additional labour, stairs, long carries, specialist handling, fuel surcharges, out-of-hours work, or unplanned changes to the route or load. Where the job exceeds the estimated time or complexity, we may revise the final amount accordingly. A Man And A Van in Merton booking is often time-sensitive, so prompt readiness is essential to avoid extra costs.

Invoices, where issued, must be paid within the period stated on the invoice. Late payment may lead to suspension of future services and may incur reasonable recovery costs where permitted by law. We reserve the right to retain goods only to the extent allowed by law and only where lawful retention rights arise. The customer remains responsible for any bank charges, failed payment fees or similar costs caused by payment failure.

4. Cancellations and Rearrangements

The customer may cancel or rearrange a booking by giving notice as early as possible. Cancellation charges may apply depending on how much notice is given, whether staff have been allocated, and whether the vehicle has already been dispatched. If a booking is cancelled at short notice, we may retain all or part of any deposit to cover admin costs, reserved time and lost opportunity.

If the customer is not present at the agreed time and no reasonable contact is made, the booking may be treated as a cancellation by the customer and a call-out charge may apply. Similarly, if the goods are not ready, access is unavailable, or the job cannot proceed because the customer has not met their obligations, we may charge for wasted time, mileage and labour. We may also refuse to continue if the environment is unsafe or the work materially differs from what was agreed.

We may cancel or reschedule a booking if required due to vehicle breakdown, staff illness, severe weather, road closures, unsafe conditions or any other event beyond our reasonable control. In such circumstances, we will aim to offer an alternative date or reasonable solution, but we will not be liable for indirect loss arising from the cancellation or delay. Where a service has not yet started, any prepayment for the unperformed portion will normally be refunded, subject to lawful deductions if applicable.

5. Liability and Damage

We will take reasonable care in providing the service, but liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, we are not liable for loss or damage caused by items that were improperly packed, already defective, unstable, or unsuitable for transport.

Where damage is alleged, the customer must notify us as soon as reasonably possible and in any event within a reasonable time after completion of the service. The customer should provide photographs and a clear description of the issue. We may inspect the item, packaging, access route and loading conditions before accepting any responsibility. We will not be liable for minor cosmetic marks, wear and tear, or damage caused by unavoidable movement during normal transit where proper care has been taken.

Our total liability for any claim arising out of a booking shall, subject to law, not exceed the amount paid or payable for the specific service in question, unless a higher amount is required by applicable legislation or agreed in writing. We are not liable for indirect or consequential losses, including loss of profit, loss of business, missed appointments, loss of opportunity, or emotional distress, except where such exclusion is prohibited by law. Customers are encouraged to arrange suitable insurance where valuable items are involved.

6. Waste Regulations and Prohibited Items

Where the service includes disposal, clearance or removal of unwanted items, the customer must ensure that all waste is accurately described. The customer confirms that they have the legal right to dispose of the items and that the waste does not contain prohibited materials unless this has been expressly agreed and lawfully handled in advance. We will not knowingly transport or dispose of controlled, hazardous or illegal waste without the required authorisation, licensing and documentation.

Under UK waste regulations, waste must be handled responsibly and lawfully. Items such as asbestos, chemicals, clinical waste, solvents, oils, gas bottles, pressurised containers, batteries, tyres, paint, electrical waste and other regulated materials may require special treatment. If prohibited waste is discovered after the booking has been accepted, we may refuse collection, charge for wasted attendance, or require the customer to arrange lawful alternative disposal. Any waste transfer note or similar record may be required where applicable.

For clearance jobs, the customer must not place hidden hazardous items among general waste. Mixed loads may be rejected if they cannot be handled safely or lawfully. We may ask questions about the source and nature of waste to satisfy our legal duties. The customer agrees to cooperate fully and provide any information needed to comply with environmental, transport and disposal obligations. A man and van waste clearance service is only provided on the basis that all items are lawfully presented for removal.

7. Customer Responsibilities

The customer must ensure they have authority to request the service, including any permission needed from landlords, freeholders, managing agents or other relevant parties. The customer must also ensure that the goods to be moved are owned by them or that they have permission from the owner. We will rely on the customer’s instructions and are not required to verify ownership in every case.

The customer is responsible for protecting floors, walls, communal areas and property where necessary, unless we have expressly agreed to provide protection materials or additional care measures. If the customer asks us to place items in a specific location, they should make sure the area is suitable and accessible. We will not be liable for damage caused by unsuitable placement instructions, hidden defects, structural weakness, or pre-existing conditions.

The customer must be present or represented by an authorised person during the loading and delivery process unless otherwise agreed. Any sign-off, handover or acceptance by that person will be treated as acceptance by the customer. If the customer leaves items unattended, they do so at their own risk unless we agree otherwise in writing.

8. Delays, Force Majeure and Operational Limits

We are not responsible for delays or failure to perform where this is caused by events beyond our reasonable control, including adverse weather, traffic incidents, road closures, strikes, accidents, police action, fire, flood, illness, public disruption, or failure of third-party services. In such cases, we will try to continue the service or arrange a revised time, but no guarantee can be given. Any estimate of arrival or completion time is only an estimate unless expressly confirmed as a fixed appointment.

Operational limits may apply to vehicle size, weight, route access, parking restrictions and loading conditions. If access is unsuitable for safe operation, we may need to stop work, change the method of transport, use additional labour, or rearrange the job. The customer accepts that reasonable judgement by our team on site is final where safety is concerned. We may decline to proceed if doing so would breach road traffic, health and safety, waste, or licensing rules.

We also reserve the right to substitute an equivalent vehicle or additional staff where necessary to complete the service efficiently. Such substitution does not usually affect the price unless extra resource is required because of changes made by the customer or conditions discovered on arrival.

9. Governing Law and General Terms

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If any part of these terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force.

No waiver by us of any breach or default shall operate as a waiver of any later breach or default. Any delay or failure to enforce a right shall not prevent us from enforcing that right later. These terms may be updated from time to time, and the version in force at the time of booking will apply unless a later change is required by law and must be applied retrospectively.

By proceeding with a booking, the customer confirms that they have read, understood and accepted these terms and conditions for Man And A Van Merton. We aim to deliver a reliable, lawful and professional service, and these terms are designed to protect both parties by setting out fair expectations for moving, transport, collection and related support services. If any part of the service is unclear, the customer should request clarification before the booking is confirmed.